Rimrock Technologies - Executive ToolKit WorkOrderPro

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In the cleaning business, proactive management of customer satisfaction is a big challenge. When the job is done right, nobody seems to notice. But when a mistake occurs, the customer is quick to bring the error to your attention. Once a complaint is made known to you, it is imperative that every effort be made to resolve the issue to their satisfaction.

But the effort does not stop there. Successful organizations systematically use such customer feedback to improve their process, which in turn increases work quality. The only way to measure customer feedback and learn from this valuable source of information is to quantify data about your process. That's why we developed WorkOrderPro - a work order and complaint dispatch system that prints work orders and reports for your cleaning and management staff. WorkOrderPro also provides a powerful, comprehensive search utility to help your organization not only communicate work orders and complaints to your staff, but also to interpret and measure the data that is received quickly.

$279

Work Orders - One Time
Let's face it, work orders occur daily. Whether it's a new request to be completed or a complaint, WorkOrderPro will print a work order for any number of people that it may affect.

You may also assign categories and priority levels to each work order.
Additionally, WorkOrderPro will keep track of work orders that are billable and any inventory used (this option requires InventoryPro).
You may choose to print this information on the work order or just keep it for reference inside WorkOrderPro.
If you have JobCostPro installed, you can assign a Work Order to a Job Number. The Billing information will be pulled into the Work Order from the Job Number you select.

Work Orders - Recurring
The Work Orders – Recurring screen is where templates are created for work orders that recur on a regular frequency.

Once the task templates are created, they can be viewed on the Task Calendar.
If you have JobCostPro installed, you can assign a Work Order Template to a Job Number. The Billing information will be pulled into the Template from the Job Number you select.

Search and Complete Work Orders
The search utility is the key to unlocking valuable customer feedback and improving your process through it.

Searches can be run using virtually any conceivable combination of criteria.

For example, you can view a list of uncompleted work orders to dispatch to your supervisors reminding them to turn in their paperwork.

Searches can even assist you in keeping track of repeat offenders.

For example, you may select criteria that will show you all the "Dusting" "Complaints" that you had "Between 4/1/2007 and 4/30/2007" in "Building C".

Also, you may print a list of work orders for a single day or for months at a time and even narrow down the selection based on certain criteria you select.

Task Calendar
The Task Calendar shows a calendar style view of all work orders; both 'Work Orders - One Time' and 'Work Order - Recurring'.

Work Orders can be viewed and printed for a particular month, week or day or even sent to 'Work Orders - One Time' to print out its detail.

Put the Future of Building Management to Work for You Today
Many companies are still using the old fashioned, cumbersome multi-page carbon copy work order forms to keep their staff informed of customer needs. These work great until someone misplaces the office copy, a supervisor forgets to turn in a billable work order or an important due date is missed.

With WorkOrderPro such difficulties can become a thing of the past.
Using this comprehensive data management system the days of putting out fires will be replaced with days of confident and proactive quality management.