It is imperative to ascertain your needs and expectations with regard to outcome
of building workloading and scheduling on the outset. As this will in part affect
the way you proceed in doing the workload and scheduling. Are you interested in
personnel assessment, standardization, elevated quality of services, costs, or a
combination of issues? Once the central focus of expectation is identified, that
outcome should remain the central focus when considering all of the following instructions
in planning, workloading, and scheduling the building.
Internal politics, timing, quality of staff, and many other factors need to be considered
to insure success. In brief, is the management involved in causing the reconfiguration
of custodial services fully aware of and prepared to take on the battles of change
throughout all areas or departments of the organization? Is the timing right for
that change considering all peripheral elements?
It is imperative to minimize the resistance factor and gain support from existing
staff either directly or indirectly involved by building foundations of support
through information systems. Disseminate information pertaining to the specifics
of the changes, reasons for the changes, timing, and those departments and personnel
that will be effected by the reconfigured custodial services.