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Free Support Resources
Before contacting Technical Support, you may want to consult these available
resources:
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Choose the HELP button in the upper right hand corner of every program screen or
press F1 for context sensitive help.
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Choose the TIPS button in the upper right hand corner of every screen to pop
open a small guide that will help you as you work.
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Problem Solving Tips
When you call Technical Support with a problem, the support technician leads you
through steps to identify and solve the problem. You can do some of this
exploration yourself to eliminate possibilities that don't require technical
expertise. The key to troubleshooting is trying the most basic approach first:
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Back up your data.
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Try the procedure again.
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Just doing a warm boot can solve problems.
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Start at the beginning. Examine screens and any windows where you filled in
fields to be sure you are asking the program for what you want. For example, if
a report does not include the information you want, be sure you have typed the
correct date range for data and included the correct filter settings you want.
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Try a related procedure. For example, if you are having a printing problem,
check that the printer is working by trying to print something else. If you have
trouble printing a report, print a work order or vice versa. If you can't print
from your Rimrock Technologies program, try printing from another program. If
nothing prints, you know the problem is related to the printer, not the
software. Check the printer connections and settings.
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If something used to work, think about what has changed.
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If problems persists, you may want to restore from a backup. Be sure you keep
backup copies of your data. All data is stored in the GLOBAL.MDB file located
in the /ToolKit folder except for SchedulePro Projects. Project files are
created by the user and should also be backed up.
Current Software Revisions:
- Executive ToolKit: Version 5.0t
- Client Analysis: Version 1.0c
- Equipment PM: Version 2.1c
- Museum Manager: Version 3.0e
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Before You Call
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Have your Product Key handy; located
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on the back of the CD Case, or
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select About from the Help menu or
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know the name of the registered company
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Know the name and version of the product you are calling about.
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Note the steps you performed prior to the problem occurring.
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Write down the exact error messages displayed on your screen.
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Duplicate the problem - create the conditions with which you can recreate the
problem.
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Be prepared to explain what solutions have been tried and the results.
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Premium Product Support
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If you have purchased an annual support subscription, please use our support form or call
(406) 248-3511 for help.
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If you're not a subscriber, but would like to be, call (800) 826-1230.
Click here to review our support options.
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Monday through Friday, 8:00 am - 5:00 pm MST
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Have your Product Key handy; located
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on the back of the CD Case, or
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select About from the Help menu or
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know the name of the registered company
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Other Resources
If you cannot find answers to your questions on this web site, please contact
us.
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